Refund policy
The short version
All sales are final. We do not give money back because you were unhappy with the service, the report, or what you learned from it. We do give your money back if we fail to deliver what you paid for.
Why
Each assessment key code is bought from PeopleKeys before it reaches you, and PeopleKeys does not refund it to us in cash. The review call is time set aside for you. So once your order is placed, both parts of the offer have been paid for on our side.
What this means
- Unhappy with the results or the call? Tell us. We would rather make it right in conversation than leave you disappointed, but there is no monetary refund for dissatisfaction with the service or the results.
- Didn't take the assessment or didn't book the call? The key code and the call remain yours to use. There is no refund for not using them.
- We could not deliver. If we cannot provide you a working key code, or we have to cancel your call and cannot offer another time, you get a full refund to your original payment method. That is on us.
- Your key code does not work. That is a delivery problem, not a refund question. Write to us and we will sort it out with PeopleKeys or replace the code.
- Need to move your call? Email us at support@appointmentwithgreatness.com at least 24 hours ahead and we will find a new time. A call missed without that notice counts as used and is not refunded.
- Your call stays valid for 12 months from the day you buy.
Before you buy
Please read the description of what is included and what DISC is and is not. If you have any question about whether this is right for you, ask us first. We will answer honestly, even if the answer is "this isn't for you".
Refunds we do issue
A refund for non-delivery goes back to the card you paid with. Banks usually show it within 5 to 10 business days.
Disputes
If something has gone wrong, please contact us first at support@appointmentwithgreatness.com. We would much rather fix it than have you dispute the charge with your bank.